hi,
A vendor had the wrong commission rate set - had a couple of paid orders completed. Vendor got paid out (over payment), site owner realised and tried to adjust the commission rate on vendor profile and on woocommerce orders to correct it. But for some reason it’s still showing at the vendor login that they are owed an extra 270.50 (when they are not). What is the cleanest way to adjust this to avoid confusion?
Hi,
Could you please let us know how the commissions are configured? Are there any taxes involved, and are there any other details that will help us understand the issue better? It would be really helpful if you could share screenshots of the commission settings (HivePress > Settings > Users/Vendors), order details from the user side, order details from the vendor side, the order in WooCommerce.
Additionally, could you please let us know if the issue persists with all vendors or just with a particular one? Are there any price extras involved in the bookings?
Please share as many details as possible so we can try to reproduce the bug locally first if there is one.
It is set at 30%, but certain vendors are manually set at 50%. The client forgot to set this vendor at 50% and overpaid her before she noticed. Then she changed the percentage in the woocommerce orders - as its displayed at the bottom in a custom field. even after all that - there is an overpayment which is now showing as outstanding. She wants to delete the overpayment so the account shows the correct figures.
Thanks for the details.
If you manually changed the commission in the custom field in the order (the one with the hp_ prefix) and saved the changes, please try changing the order status to “On Hold” and then back to the current status, it’s specifically the order status change that triggers the recalculation.
However, for future reference, we recommend not editing this custom field manually. Another possible option (if you’re using manual payouts) is to manually create a payout with a note indicating it’s compensation for the overpayment, the payout amount will be deducted from the vendor’s balance accordingly.
Hope this helps.
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