# Buyer can't pay on my site **URL:** \ **Category:** Marketplace\ **Tags:** marketplace\ **Created:** [June 17, 2023, 3:35pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254 "2023-06-17T15:35:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\ **Post date:** [June 17, 2023, 3:35pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/1 "2023-06-17T15:35:44Z")
Hi, I was testing my new experthive site by buying a service, but a “no valid payment method” text was shown as soon as I tried to pay for the service. I have woocommerce installed, therefore I don’t know why this happened… ![Screenshot 2023-06-17 alle 17.30.54](https://community.hivepress.io/uploads/default/original/2X/f/f0024d00ec44dca1ff8d4978368c20a1aa4caeea.png) ---
**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\ **Post date:** [June 17, 2023, 3:58pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/2 "2023-06-17T15:58:57Z")
Okay So I enabled payments on woocommerce, and this time when I try to place an order, it fails and a “please provide card number” is shown, but there is no box in which I can put my card details… ![Screenshot 2023-06-17 alle 17.58.15](https://community.hivepress.io/uploads/default/original/2X/f/f99db43fd45466ed1b203f93d8569eff86da74f9.png) ---
**Author:** ![ihor](https://community.hivepress.io/user_avatar/community.hivepress.io/ihor/32/5_2.png) [@ihor](https://community.hivepress.io/u/ihor)\ **Post date:** [June 18, 2023, 10:20pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/3 "2023-06-18T22:20:38Z")
Hi, This issue is related to WooCommerce because HivePress doesn’t affect the checkout page, it’s implemented by WooCommerce and we just rely on their payment gateways. Please try checking the payment gateway docs, you can also contact WooCommerce support (or the support of this payment gateway if it’s a non-official WooCommerce extension). ---
**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\ **Post date:** [June 19, 2023, 4:59am UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/4 "2023-06-19T04:59:28Z")
Since woocommerce (I guess) is a WordPress plug-in, can i ask to WordPress live chat? If not, what do you suggest? Do you know any woocommerce support address ? ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [June 19, 2023, 6:53am UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/6 "2023-06-19T06:53:45Z")
Hi, Please check this link [Contact Us - WooCommerce](https://woocommerce.com/contact-us/) ---
**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\ **Post date:** [June 19, 2023, 8:54am UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/7 "2023-06-19T08:54:40Z")
ok they solved the issue by customizing the checkout page, replacing the checkout block. One question: what happens when the buyer makes the order? How much time does it take for the seller to receive the money? ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [June 20, 2023, 3:56pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/12 "2023-06-20T15:56:59Z")
Hi, After the client has paid for the listing, the funds first go to the site owner, and the site owner, depending on the chosen payout method, sends the funds to the vendor. We cannot say more about the time; it depends on the payment methods and payouts, so it is individual. Also, please check these docs: > **[How to start accepting payments - HivePress Help Center](https://help.hivepress.io/article/146-how-to-set-up-payments)** > > This extension is integrated with the WooCommerce plugin for accepting and processing payments. To set up the available payment methods, please go to the WooCom > **[How to set up payouts - HivePress Help Center](https://help.hivepress.io/article/153-how-to-set-up-payouts)** > > If you are using the Marketplace extension and want to set up payouts on your website, please go to the HivePress \> Settings \> Payouts section. Currently, there ---
**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\ **Post date:** [July 20, 2023, 3:57pm UTC](https://community.hivepress.io/t/buyer-cant-pay-on-my-site/6254/13 "2023-07-20T15:57:33Z")
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