# Claimed Listing not automatically verifying **URL:** \ **Category:** Claim Listings\ **Tags:** claim-listings\ **Created:** [February 21, 2023, 1:07am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488 "2023-02-21T01:07:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [February 21, 2023, 1:07am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/1 "2023-02-21T01:07:19Z")
I’ve got Moderation turned off in my Claims settings, but when someone claims a listing, the listing should be verified immediately. And it’s not. I’m not even sure it’s truly claimed. How can I correct this to auto-verify my paid listing? ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [February 21, 2023, 8:11am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/2 "2023-02-21T08:11:19Z")
Hi, We checked this issue from our side, and it seems okay. Please ensure you set up the listing claims correctly, you can check this doc [How to monetize listing claims - HivePress Help Center](https://help.hivepress.io/article/79-how-to-monetize-listing-claims), and the Manually approve new claims feature is disabled in HivePress \> Settings \> Claims. Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, ensure that caching is disabled for logged-in users. If this issue persists, please send more details that may help to detect or reproduce this issue (e.g., a link to your site, screenshots, a list of installed plugins, or the error message you get). ---
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [February 21, 2023, 8:30pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/3 "2023-02-21T20:30:54Z")
I did all that and it’s still not working. Manually approve is deactivated. ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [February 22, 2023, 2:07pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/8 "2023-02-22T14:07:45Z")
Hi, Please ensure that your order has received the processing or completed status; only then will the claim listing be activated. ---
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [February 22, 2023, 8:10pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/9 "2023-02-22T20:10:36Z")
No, it’s doing that. It’s going to Processing automatically. ---
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [February 22, 2023, 8:13pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/10 "2023-02-22T20:13:49Z")
Yea, it’s going to Processing and even when I manually changed to order status to Completed, nothing changed. Listing still isn’t verified. I must manually do it. ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [February 23, 2023, 1:36pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/14 "2023-02-23T13:36:05Z")
Hi, HivePress does not switch order statuses; it simply checks whether the status is processing or completed. After that, the claim listing is confirmed. We recommend you check the payment settings in WooCommerce; you can use this doc [How to start accepting payments - HivePress Help Center](https://help.hivepress.io/article/146-how-to-set-up-payments). ​I hope this is helpful to you. ---
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [February 23, 2023, 8:33pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/15 "2023-02-23T20:33:41Z")
I checked the payment settings. They seem fine. It’s [Authorize.net](http://Authorize.net) so I don’t know if that has anything to do with it, but payments do go through. They just don’;t auto-verify the listings. ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [February 24, 2023, 2:17pm UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/19 "2023-02-24T14:17:09Z")
Hi, Please describe your problem step by step. What is the status of the order after you click Claim Listing? What is the status of the Claim Listing in Listing \> Claims? ( it remains pending)? ---
**Author:** ![databell](https://community.hivepress.io/letter_avatar_proxy/v4/letter/d/e36b37/32.png) [@databell](https://community.hivepress.io/u/databell)\ **Post date:** [March 1, 2023, 11:18am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/20 "2023-03-01T11:18:26Z")
When I click Claim Listing, I’m first asked to login from the modal. I then login and have to click Claim Listing again. This time, I get the prompt to give Details about the listing, then click Purchase Listing. At this point I’m taken to a standard WooCommerce checkout screen to complete the purchase. The order in the backend goes right to Processing. Over at Listings → Claims, I see the claims, but here’s where it gets interesting. All the claims are listed as Drafts. Why is that? ![Screenshot 2023-03-01 at 03-17-19 Claims ‹ CurlMaps — WordPress](https://community.hivepress.io/uploads/default/original/2X/f/fa8b6684462ebdbacc3e9ee07c1cf1cf813c64df.png) ---
**Author:** ![ihor](https://community.hivepress.io/user_avatar/community.hivepress.io/ihor/32/5_2.png) [@ihor](https://community.hivepress.io/u/ihor)\ **Post date:** [March 2, 2023, 11:46am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/22 "2023-03-02T11:46:26Z")
Please send temporary WP access to [support@hivepress.io](mailto:support@hivepress.io) with details for reproducing this issue and we’ll check it. You can create a temporary access link using this plugin [Temporary Login Without Password – WordPress plugin | WordPress.org](https://wordpress.org/plugins/temporary-login-without-password/) ---
**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\ **Post date:** [April 1, 2023, 11:46am UTC](https://community.hivepress.io/t/claimed-listing-not-automatically-verifying/4488/23 "2023-04-01T11:46:30Z")
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