Digital product is not available for download

General
1

Hello Community,

I started to test a digital product marketplace using hivetask theme. I followed the all steps specified in the hivepress blog (Create a Digital Products Marketplace with WordPress | HivePress Blog) but it seems that after the purchase of the digital product is made, the file is not available for download in account - inside the order.

What I did wrong?

Test download digital product
Test download digital product1797×1000 86.9 KB

Test download digital product 2
Test download digital product 21472×861 49.3 KB

Thank you!

2

Hi,

Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

If this issue persists, please send more details that may help to detect or reproduce this issue (e.g. a link to your site, screenshots, a list of installed plugins, or the error message you get).

3

Hello,

Thank you for the answer! I disabled all plugins (except the hivepress plugins: Marketplace, Tags, Messages, Requests, Favorites, Reviews and WooCommerce) and it is the same issue. The digital product is not available for download.
I have the follwing third-party plugins installed: Code Snippets, Complianz | GDPR/CCPA Cookie Consent, Converter for Media, Facturare WooCommerce, WooCommerce, Forminator, NETOPIA Payments Payment Gateway, Rank Math SEO, Site Kit by Google, Wordfence Security, YaySMTP - Simple WP SMTP Mail)

Website: uptask.ro

Thank you!

4

Hi,

I appreciate if you can reproduce/check the issue and to help me with a solution. I am thinking to buy ExpertHive theme in order to create a digital product marketplace but I want first to be sure that everything work fine and that potential customers can download their products after purchase. For this reason I started testing the download of digital products using the theme (TaskHive) which is actually intended for my freelance marketplace.

Thank you!

8

Hi,

Please ensure the attachments are enabled in HivePress > Settings > Listings > Selling and that the attachment was in the listing before the purchase.
Also, you may view the order page as a vendor, not a buyer. Therefore, the products are not available for download.

9

Hi,

  1. The attachments are enebled. If attachment are not anabled then the file attachment function does not appear in the listing form.
    image
    image966×723 28.7 KB
  2. I created a new listing. Below is the print screen from the time of listing. You can see that I have attached a file (.zip)
    image
    image907×739 13.8 KB
  3. After I posted the listing, I logged in as a buyer and purchased the product. Below is proof that the buyer cannot download the file.
    image
    image960×792 34.4 KB
  4. I logged in as a vendor and I went in on the order. Please see below the print screen.
    image
    image886×709 23 KB

What I did wrong?

Thank you again for your support!

11

Please send temporary WP access to support@hivepress.io with details for reproducing this issue and we’ll check it. You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org

12

Thank you! I sent the temporary access to the address support@hivepress.io.

Best regards,

1 Like
13

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.