Email verification link redirects to an empty page

Hello
i have a problem with listinghive
when I send the Email with the link to confirm the email of the registered user (%email_verify_url%) it returns a page with an error
How can I solve the problem?
Thank you very much

Hi,

Please send more details that may help to detect or reproduce this issue (e.g. a link to your site, screenshots, a list of installed plugins, or the error message you get).

Also, please refresh the permalink structure in Settings/Permalinks (choose any structure with %postname% if the default one is selected) and check if this issue persists.