# Expert Description and Picture keeps disappearing **URL:** \ **Category:** ExpertHive\ **Tags:** experthive\ **Created:** [March 8, 2024, 1:08pm UTC](https://community.hivepress.io/t/expert-description-and-picture-keeps-disappearing/10058 "2024-03-08T13:08:19Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![lehner\_andreas](https://community.hivepress.io/user_avatar/community.hivepress.io/lehner_andreas/32/8465_2.png) [@lehner\_andreas](https://community.hivepress.io/u/lehner_andreas)\ **Post date:** [March 8, 2024, 1:08pm UTC](https://community.hivepress.io/t/expert-description-and-picture-keeps-disappearing/10058/1 "2024-03-08T13:08:19Z")
Hi there, I have a recurring problem that the profile pictures and the description of the expert on ExpertHive continues to disappear when they update something on their profile, such as the calendar link or availability. Any way to prevent that from happening? ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [March 11, 2024, 9:11am UTC](https://community.hivepress.io/t/expert-description-and-picture-keeps-disappearing/10058/3 "2024-03-11T09:11:18Z")
Hi, Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users. If this issue exists, please provide more details (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster. ---
**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\ **Post date:** [April 10, 2024, 9:11am UTC](https://community.hivepress.io/t/expert-description-and-picture-keeps-disappearing/10058/4 "2024-04-10T09:11:50Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.