# Help on error when customer aсcept offer **URL:** \ **Category:** Marketplace\ **Tags:** marketplace, requests\ **Created:** [March 15, 2023, 6:50pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908 "2023-03-15T18:50:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![eescobosa.exo](https://community.hivepress.io/user_avatar/community.hivepress.io/eescobosa.exo/32/4539_2.png) [@eescobosa.exo](https://community.hivepress.io/u/eescobosa.exo)\ **Post date:** [March 15, 2023, 6:50pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/1 "2023-03-15T18:50:45Z")
I try yo accept an offer and this msg was show, can anyone help? ![Screenshot_2023-03-15-12-47-35-141_com.android.chrome](https://community.hivepress.io/uploads/default/original/2X/9/92956cd313986031c73528c19b2a73da0349b0f6.jpeg) ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [March 16, 2023, 3:48pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/5 "2023-03-16T15:48:35Z")
Hi, Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, ensure that caching is disabled for logged-in users. Also, please try to create a new request and repeat this action with it. If the error is still displayed, Please send temporary WP access to [support@hivepress.io](mailto:support@hivepress.io) with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin [Temporary Login Without Password – WordPress plugin | WordPress.org](https://wordpress.org/plugins/temporary-login-without-password). ---
**Author:** ![eescobosa.exo](https://community.hivepress.io/user_avatar/community.hivepress.io/eescobosa.exo/32/4539_2.png) [@eescobosa.exo](https://community.hivepress.io/u/eescobosa.exo)\ **Post date:** [March 16, 2023, 10:37pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/6 "2023-03-16T22:37:35Z")
Thank you Andrii, I try your recomendation but it doesn’t work, or maybe I disable the wrong plug-in. I rather to take the second option so I ask for help on Hivepress’s support. Thanks again ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [March 17, 2023, 9:01am UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/7 "2023-03-17T09:01:33Z")
Hi, Please send temporary WP access to [support@hivepress.io](mailto:support@hivepress.io) with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin [Temporary Login Without Password – WordPress plugin | WordPress.org](https://wordpress.org/plugins/temporary-login-without-password). ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [March 17, 2023, 12:43pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/8 "2023-03-17T12:43:48Z")
Hi, Thank you for the temporary link to your site. We have checked this issue, and it is a third-party plugin. After disabling all third-party plugins, except for HivePress extensions and the WooCommerce plugin, the problem did not appear. We recommend disabling all third-party plugins, then enabling one plugin at a time until the issue reappears and you understand which one is causing the problem. ​​I hope this is helpful to you. ---
**Author:** ![eescobosa.exo](https://community.hivepress.io/user_avatar/community.hivepress.io/eescobosa.exo/32/4539_2.png) [@eescobosa.exo](https://community.hivepress.io/u/eescobosa.exo)\ **Post date:** [March 17, 2023, 4:14pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/9 "2023-03-17T16:14:04Z")
Thank you very much Adrii! I will do that, have a great one. ---
**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\ **Post date:** [April 16, 2023, 4:14pm UTC](https://community.hivepress.io/t/help-on-error-when-customer-a-cept-offer/4908/10 "2023-04-16T16:14:11Z")
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