How does the dispute process work?

Hi,

I have found the dispute link in the buyer’s dashboard, but how does the process work? Where does the admin manage the dispute and refund or modify the payment?

Does the dispute or refund impact the platform and the vendor?

Thank you

Hi

  1. At the moment the dispute form sends an email notification to the website admin (setting the customer email address in the “reply to” field so it is possible to continue the conversation). We plan to implement a fully-featured dispute process (where sellers can also reply, within the same thread), but it is not available in the current version.

  2. Refunds are managed only by website admin