How to use object token

[Rudy17]

Hi Support.

I noticed that some of tokens are not properly pulling data. In my case it is

Booking
Listing
User

Thank you…

[andrii]

Hi,

Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster. Also, if you are going to edit emails, please use this doc: How to customize emails - HivePress Help Center

[Rudy17]

Hi andrll,

please see the attached screenshot of email content. Not all token available in the email template are working.

%user%
%listing%
%booking%

[andrii]

Hi,

Please note that you need to use all available tokens displayed in the Details section. If, for example, the %user% token is not listed there, it will not work in this email event.

[Rudy17]

Hii,

Sharing to you the screenshot of email template, and all tokens that I used are available for “Booking confirmed” email template.

thank you for usual assistance.

[Rudy17]

Hi support, follow up on this… thank you

[andrii]

Hi,

Please provide more details on which tokens are not working and we will try to help. Also, regarding tokens, please review this documentation: How to customize emails - HivePress Help Center

[Rudy17]

Hi @andrii

take a look at one token as example %user%. It is on the template, and I assumed if its there in the template I can use it.

But, when I used it. It has no data (see email screenshot).

Thanks for usual assistance.

[andrii]

Hi,

Please review this document in more detail: How to customize emails - HivePress Help Center, it contains the following: You can use tokens to personalize the content. For example, add the %user_name% token to include the email recipient’s name. Also, if there’s an object token (without underscores) like %user% or %listing% , you can display any field this way: %user.first_name%

I believe this will be useful to you.