How works the e-mail of refund?

Hi, guys!

I was testing the refund and at the plugin hivepress we have the option of sent e-mails when a refund it’s done. So, I done the refund, but only the plugin of payment sent the e-mail informing the user about the refund. The hivepress plugin don’t send nothing by your e-mail system.

I want to know how works the system of e-mails of refund and I need to know if the vendor receives any notification about refund.

Thank you

Yes, HivePress should notify vendors via the Order Refunded email, please make sure that this email is not disabled (it may be also disabled if overridden with an empty email in HivePress/Emails).

1 Like

Thanks, man!

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