we have the following issue: images for a listing are uploaded but does not preview thumbnail in listing search. We have only two of over hundred listings which have this issue.
## Steps to reproduce
Upload images. Save listing. Images are shown on listing but not on the listing search
## Actual result
Images are shown on listing itself but not on the listing search thumbnail.
## Expected result
Correct display of thumbnail on the search page.
## Extra details
We have disabled cache plugins, used regenerate thumbnails, changed media sizes of landscape small to 400 x 300 px according to all resources on Hivepress. We have re-uploaded from front-end and backend.
Important Note: this happened after duplicating a listing. We only have two listing with this issue
Unfortunately, we can not reproduce this issue locally. Please send more details that may help to detect or reproduce this issue (e.g., a link to your site, screenshots, how do you make the duplicate of the listing, have you re-save the listing which you have duplicated or the error message you get).
Please excuse, I wasn’t clear enough. Hope this helps:
1. Step: Duplicate an existing listing on rental hive. 2. Step: delete the images of this duplicated listing. Result: the images of the original also gets deleted. 3. Step: when trying to re-upload images, some duplicates do not generate a thumbnail for the search page. Example: image. Note: all images are uploaded on the listing itself. The issue is only regarding the thumbnail on the search page.
Here are some error messages regarding the thumbnail
: This image is too small for its container. For best results, set the image size to 359 x 269px.
Sidenote: one problem is that there are reviews on the listing. If there is a way to assign the reviews to a another listing please let me know.
Thank you @yevhen ! Glad you were able to reproduce Step 1 - 2. Regarding Step 3: I have tried to purge all cash, disabling it for logged-in users was already set. Have disabled LiteSpeed. Unfortunately no positive change so far.
Please try editing reviews in WordPress/Comments, if I remember correctly WordPress allows re-assigning comments (reviews are basically comments with an extra Rating field) to another post (listing is a custom post type).
thank you for the reply. We couldn’t solve it with WP. I used the Move/Copy comment plugin with no positive results. We also let the client create a new listing - the client wished to keep the old listing as it shows the comments appropriately.
Please let me know if this bug is considered to be solved.
I recommend testing a few “duplicate post” plugins, some of them should also copy the assigned comments. If you duplicate comments, it’s important to keep 2 fields: comment_post_ID (links a review to the listing) and user_id (links the review to the user). Unfortunately there’s no other way to resolve this because it’s rather a missing functionality of the “duplicate post” plugins if they copy the post without assigned comments (at least optionally), HivePress itself stores comments correctly according to the WP database structure.