Incorrect picture loading when creating a listing

[justemath32]

Every time I try to post a picture for a listing with my phone a picture that I took 4-5 days ago for an other listing is loaded instead of the one I just took with the camera of my phone.

It happens on my phone with my user account but also when I tried to create a new account with an other email address…And also with an other phone

[andrii]

Hi,

Most likely, this is an issue with caching or third-party plugins. Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

[justemath32]

Hi,

thank you for your response.
So I made sure that my caching plugin (LiteSpeed cache) is disabled for logged-in users. I also tried to disable some plugin that I have but the problem is still here…

Also there is a problem only when I try to add a picture directly with my camera and not by selecting one from the gallery. Is there a way to delete the option to take a picture with the phone ? (with HTML code for example)

[andrii]

Hi,

I see. We have checked this issue locally and everything is working correctly. Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster.

[justemath32]

Okay so here is the problem step by step.
(I’m doing this with an Iphone)

1. I’m going to the “Add a listing” section

2. I’m touching “choisir une image” (select a picture)

3. I’m touching “Prendre une photo” (take a picture)

4. I take a picture as you can see in the third screenshot

5. The picture which is loaded is an other picture ( It’s a picture that I took 4-5 days ago for an other listing test)

[andrii]

Hi,

Unfortunately, we were unable to reproduce this issue locally and on the demo version as well. Please try it on the demo version: https://listinghive.hivepress.io/
Also, test it on a different browser on your phone or Browse in Incognito mode.

[justemath32]

So on the demo version of the site it’s working well. But with a different browser on my phone or in incognito mode it’s still not working.

I tried to find an html or js code to remove the “take a picture” option but I couldn’t find something that’s working. Do you know a way to remove this option ?

[andrii]

Hi,

I see. If you have followed all the previous recommendations, we recommend that you additionally contact your hosting provider, as they may cache these images or there may be other specific settings.

[justemath32]

Hi, I already contacted my hosting provider and they told me that then can’t do anything about this.

I really don’t know what to do…

[andrii]

Hi,

Please send us a link to your website and we will take a closer look.

[justemath32]

Hi,
it’s : mima-vintage.ch

Thank you.

[andrii]

Hi,

We’ve checked your site and couldn’t reproduce the issue, so it’s 100% caused by caching or a specific setting on your server, I recommend checking it out in more detail. Also, try an additional test on our download demo version: https://listinghive.hivepress.io/

[justemath32]

Okay… thanks for your help. I find something in the performance settings of Wordpress. There is an option that you can activate or remove called “Speed up image load times” I noticed that when I remove this option it works but only for 1 picture. For example If I remove the option and I take a picture like I explained to you before it’s working. But when I’m trying to take an other one or to retry, the same problem comes again. Do you know any other settings that might cause problems like this ?

[andrii]

Hi,

Unfortunately, we are not familiar with these settings and have not tested them, so we cannot provide more details. But we still recommend that you test everything without third-party services and custom settings from your hosting provider.