# Issue with "GRANT ACCESS"

**URL:** <https://community.hivepress.io/t/issue-with-grant-access/11885>\
**Category:** Statistics\
**Tags:** statistics\
**Created:** [August 22, 2024, 9:31am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885 "2024-08-22T09:31:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![pedrojose](https://community.hivepress.io/user_avatar/community.hivepress.io/pedrojose/32/9828_2.png) [@pedrojose](https://community.hivepress.io/u/pedrojose)\
**Post date:** [August 22, 2024, 9:31am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/1 "2024-08-22T09:31:44Z")

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Hi,  
Im trying to use the statistics plugin, but without any success.

- My GA4 settings are up and working. (im able to see statistics)
- My google project up and running. I enabled the Google Analytics Data API.  
In OAUTH i enabled the scope for Google Analytics Data too.  
(the project same what im using in social login too and that is working)

I filled all required field in plugin settings → Integrations tab

Measurement ID  
Property ID

Client ID  
Client Secret

If i hit the “Grant access” Button in the plugin settings → Integrations the OAUTH screnn is working. Im able to see that if i connect my account i will share my Google analytics data.

The auth process finishing without any error message.

But, no events in my API requests regarding the Analytics data and when i reopen plugin settings i see again the “GRANT ACCESS” button.

Im using the same account for login what has administration access for analytics and the cloud project.

Cant figure out where could be the problem.

Any idea?

Thank You!

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**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\
**Post date:** [August 23, 2024, 7:31am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/2 "2024-08-23T07:31:54Z")

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Hi,

If you purchased a theme or extension, please enter the license key in the forum profile settings, this will enable the Premium Support badge and ensure a 24-hour turnaround time.

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**Author:** ![pedrojose](https://community.hivepress.io/user_avatar/community.hivepress.io/pedrojose/32/9828_2.png) [@pedrojose](https://community.hivepress.io/u/pedrojose)\
**Post date:** [August 23, 2024, 7:36am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/3 "2024-08-23T07:36:52Z")

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Thanks! License key filled.

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**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\
**Post date:** [August 23, 2024, 10:23am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/5 "2024-08-23T10:23:57Z")

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Hi,

I see. Please make sure that you set up the Statistics extension as shown in this topic: [I can see data in my google analytics but not in statistics - #2 by marvinks.wellsltd](https://community.hivepress.io/t/i-can-see-data-in-my-google-analytics-but-not-in-statistics/6851/2). Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

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**Author:** ![pedrojose](https://community.hivepress.io/user_avatar/community.hivepress.io/pedrojose/32/9828_2.png) [@pedrojose](https://community.hivepress.io/u/pedrojose)\
**Post date:** [August 23, 2024, 10:54am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/6 "2024-08-23T10:54:33Z")

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Thankk you! After disable third-party plugins it worked.

I think translatepress was the problem, because is automatically adding /en /de /es into the url path and during redirect could be a trouble. But there was no error message regarding this.

Thank You!

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**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\
**Post date:** [September 22, 2024, 10:55am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/7 "2024-09-22T10:55:31Z")

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