# Issue with "GRANT ACCESS"

**URL:** <https://community.hivepress.io/t/issue-with-grant-access/11885>\
**Category:** Statistics\
**Tags:** statistics\
**Created:** [August 22, 2024, 9:31am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885 "2024-08-22T09:31:44Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\
**Post date:** [August 23, 2024, 10:23am UTC](https://community.hivepress.io/t/issue-with-grant-access/11885/5 "2024-08-23T10:23:57Z")

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Hi,

I see. Please make sure that you set up the Statistics extension as shown in this topic: [I can see data in my google analytics but not in statistics - #2 by marvinks.wellsltd](https://community.hivepress.io/t/i-can-see-data-in-my-google-analytics-but-not-in-statistics/6851/2). Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

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_[View the full topic](https://community.hivepress.io/t/issue-with-grant-access/11885)._