When a user tries to book a service and writes a note before confirming the booking, the last post from my blog appears when they try to view the booking. I’m attaching screenshots showing the sequence of pages.
I’ve been investigating, and it seems to be a bug with Elementor because when I deactivate it, the issue disappears. However, we want to continue using Elementor on our platform. Is there a solution for this?
Hi,
Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users. Also, please refresh the permalinks: How to refresh WordPress permalinks - HivePress Help Center
I hope this is helpful to you.
Thank you for your response. We have tried disabling plugins, but the problem persists. There is no customization or plugin related to cache; we have also tried clearing the site’s cache from the host, and it changes nothing. Updating the permalinks doesn’t help either. The only thing that resolves the issue is deactivating Elementor, but we want to keep the plugin because the entire website is built with Elementor. The problem only occurs when a user writes text in the “notes” field before confirming the booking. If they don’t write anything, the issue doesn’t happen. Perhaps if there were a way to remove that notes field, it would be much simpler, like a code snippet.
Hi,
I see. We currently don’t 100% support Elementor - while you can add HivePress blocks via Elementor, advanced features are not available yet. I highly recommend using the core WordPress block editor to keep the website fast and lightweight.
As for the booking note, please use this PHP snippet: Hide the booking note field #hivepress #bookings · GitHub
