If you overwrite the message template for “message-sent” in Hivepress emails, you don’t have access to tokens relative to the listing (title, url …) : so the message is out of context. If the vendor has published many ads , he can not know which one the buyer talks about…
In the original template, the listing title is included in the subject.
Thank you for the detailed explanation. Yes, we are informed about this issue and will try to resolve it as soon as possible.