Hi,
I have 2 orders with 2 different customers where the listing is not visible although they paid already. In the meantime there were other orders which are visible. How can I solve the problem?
Page is www.findyourretreatlocation.de
Best regards,
Sabine
Hi,
Please provide more details. Please describe your actions step by step so that we can reproduce the issue locally.
Hi,
everything as usual. Customer bought listing and paid directly. I changed status in paid and in progress but the listings are not visible.
In the meantime I changed payment methods. Now customer can only pay by credit card because bank transfer is more expense on my side. Perhaps this caused the mistake?
Best regards,
Sabine
Hi,
Yes, please try to change your payment method, it may be the cause of the issue. Also, can you provide more information about whether the listings are displayed in the backend in any status?
Hi,
payment method is changed, but I can not see the listings.
I never saw them. I only got a mail that they registered and that they made a listing. They payed but now the listings are not visible.
What can I do? Customers are angry… Can you please help?
Hi,
Thank you for the detailed explanation. This can happen if the status of an order has not changed to processing or completed for a long time, then the pending draft listing has simply been deleted (they are automatically deleted every 24-48 hours). If the listing is not displayed, then the only way out is for the client to create a new listing, and you will approve it for free.
I hope this is helpful to you.
Hi,
thanks for the explanation. I will talk with my customers. If I choose bank transfer as payment method, customers often pay at the end of the month. So perhaps it would be fine if listings will not be deleted so soon or if we can choose how long the listing is open.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.