Hi Hivepress Team,
I want to express my gratitude for the amazing work you have done with Hivepress so far. It has been a valuable tool for developing our MVP, fulfilling most of our required features.
However, while customizing and building our marketplace with RentalHive, we have encountered a significant usability challenge concerning the Bookings extension. After going through this community forum, it seems that other users have also raised concerns about the user experience of Bookings/Orders, particularly confusing for our vendors.
Through our user testing, we’re finding that this issue is proving to be a significant obstacle that’s holding us back from launching our platform. We understand that your team is likely aware of this issue and we trust that you’re actively working towards improvements.
Since we don’t have a definite timeline for the updates to the Bookings Extension, we would appreciate it if you could provide guidance for our team to make some temporary modifications to address the following concerns, at least until the official updates are released.
As mentioned by others here, the Bookings page and the Orders section is confusing because it displays important relevant information but the presentation of this information feels disconnected and at times redundant, the Order and Booking Numbers also are mismatched adding to the confusion.
As a temporary solution, could you guide us on how to consolidate the Bookings data into the Order screens? For now, we hope to hide the Bookings page altogether. To illustrate what we’re trying to achieve, please refer to the following mockups from a Vendor’s perspective:
Vendor’s Received Orders Screen
Vendor Received Order Detail Screen, consolidated with Booking’s data
Order Details for Standard Marketplace Fixed-Price Listings is Unchanged
Similarly from the Buyer’s perspective:
Buyer’s Orders Screen
Buyer’s Order Detail Screen, consolidated with Booking’s data
While we understand that complete customization falls outside the scope of support, we strongly believe that the usability problem with the bookings extension needs attention. We would greatly appreciate any guidance on how to improve this issue. Even an example of how we can incorporate the booking data into the order screens would be highly valuable. Once we have a clear direction, our team can handle the implementation of the remaining data and styling.
Please let us know your thoughts and thanks again for the help!