# Message monitoring

**URL:** <https://community.hivepress.io/t/message-monitoring/2684>\
**Category:** Messages\
**Tags:** messages\
**Created:** [November 4, 2022, 4:11pm UTC](https://community.hivepress.io/t/message-monitoring/2684 "2022-11-04T16:11:32Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\
**Post date:** [November 4, 2022, 4:11pm UTC](https://community.hivepress.io/t/message-monitoring/2684/1 "2022-11-04T16:11:32Z")

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Hi, I enabled the message monitoring feature but I don’t know how I can see messages that vendors send to each other. I try to go to HivePress/Settings/Messages but no messages are displayed. Additionally, I see that here on the forum that you suggest visiting Account/Settings to see the messages, but where is that part of the admin dashboard displayed? I can’t find Account/Settings and I can’t find Messages : " (

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**Author:** ![aqmiami7](https://community.hivepress.io/user_avatar/community.hivepress.io/aqmiami7/32/2069_2.png) [@aqmiami7](https://community.hivepress.io/u/aqmiami7)\
**Post date:** [November 5, 2022, 10:16am UTC](https://community.hivepress.io/t/message-monitoring/2684/2 "2022-11-05T10:16:50Z")

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If you marked the checkbox for monitoring in the hivepress\>settings\>messages section, then any conversations will appear in the Account/Settings section of your admin account (\*on the front-end). Also note that there is a caching so refreshing conversations may take about 1 hour

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**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\
**Post date:** [November 5, 2022, 4:56pm UTC](https://community.hivepress.io/t/message-monitoring/2684/3 "2022-11-05T16:56:28Z")

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Where can I find the Account/settings section? Is it inside the “settings” button in the dashboard menu?

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**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\
**Post date:** [November 5, 2022, 5:00pm UTC](https://community.hivepress.io/t/message-monitoring/2684/4 "2022-11-05T17:00:25Z")

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I clicked on users: Account Settings but I only see details about my profile…I can’t find the conversations though…

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**Author:** ![ihor](https://community.hivepress.io/user_avatar/community.hivepress.io/ihor/32/5_2.png) [@ihor](https://community.hivepress.io/u/ihor)\
**Post date:** [November 6, 2022, 9:23am UTC](https://community.hivepress.io/t/message-monitoring/2684/5 "2022-11-06T09:23:26Z")

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If you enabled monitoring please check your own account messages, with monitoring admins just see all the conversations there (in /account/messages) in addition to their own ones. Please note that third-party conversations are cached so it may take some time for them to appear.

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**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\
**Post date:** [November 6, 2022, 1:26pm UTC](https://community.hivepress.io/t/message-monitoring/2684/6 "2022-11-06T13:26:40Z")

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I got it but I don’t know where I can find the “Account/messages” section on my WP dashboard…  
This is my dashboard can you please tell me where I have to click on in order to find messages?

 ![WP_settings](https://community.hivepress.io/uploads/default/original/2X/d/dd202cdc44f231cfae14efe57bdb61af07695cea.jpeg)  
 ![WPdashboard](https://community.hivepress.io/uploads/default/original/2X/6/61c18eee77629aa145247d31cf95b6d69f3c2f6c.jpeg)

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<div class="post-metadata">

**Author:** ![francescopetrucci](https://community.hivepress.io/user_avatar/community.hivepress.io/francescopetrucci/32/2138_2.png) [@francescopetrucci](https://community.hivepress.io/u/francescopetrucci)\
**Post date:** [November 6, 2022, 4:59pm UTC](https://community.hivepress.io/t/message-monitoring/2684/7 "2022-11-06T16:59:53Z")

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I solved this issue thank you very much!!

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**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\
**Post date:** [December 6, 2022, 5:00pm UTC](https://community.hivepress.io/t/message-monitoring/2684/8 "2022-12-06T17:00:11Z")

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