my customer registered as a user with his e-mail address. I got the information that they registered. Then they added a listing and I did not get an information about the listing, not is the listing visible anywhere in the backend.
We tried with a different e-mail from them but same problem. I can not see the user nor the listing.
I had this problem with another customer too but solved it with plugin WP Mail SMTP.
But now I have no clue what to do…
Do you have an idea or can you have a look?
Please provide more details regarding this issue.
E.g., have users reached the last step, where it says - Thank you, your listing has been submitted?
Also, Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.
yes, she made the last step twice with both e-mail addresses.
In the meantime there were other listings and it works with everybody. But not with this customer. And I can not see the customer either. I got a mail that they registered but not the listing.
They tried also last year. I disabled everything but it still didn’t work. I don’t have any customizations and do not use a caching plugin.
We tried once more and there was no sentence: Thank you, your listing has been submitted!
Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster.
my customer is on holiday at the moment. As soon as they are back I will try to reproduce the issue and send screenshots.
you can close this topic. I tried it together with my customer today and it worked fine.
Sorry for the inconvenience.