We did a test purchase of $45 of which we should have received 10%
The following is what happened:
$45 goes into Stripe (Included a $20 deposit)
$20 deposit refunded
$1.61 Stripe fee
$23.39 Went to host with no commission paid out.
Nothing got sent as commission 10%
Steps to reproduce
List the steps to reproduce the issue.
Please make sure you set up the commission using this doc: How to set up commissions - HivePress Help Center. Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, ensure that caching is disabled for logged-in users.
P.S. If you purchased a theme or extension, please enter the license key in the forum profile settings, this will enable the Premium Support badge and ensure a 24-hour turnaround time.
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