No receiving commissions, full amount going to the host

We did a test purchase of $45 of which we should have received 10%

The following is what happened:
$45 goes into Stripe (Included a $20 deposit)
Then
$20 deposit refunded
$1.61 Stripe fee
$23.39 Went to host with no commission paid out.
Nothing got sent as commission 10%

Steps to reproduce

List the steps to reproduce the issue.

Actual result

commission paid

Expected result

commission paid

Extra details

Hi,

Please make sure you set up the commission using this doc: How to set up commissions - HivePress Help Center. Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, ensure that caching is disabled for logged-in users.

P.S. If you purchased a theme or extension, please enter the license key in the forum profile settings, this will enable the Premium Support badge and ensure a 24-hour turnaround time.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.