Orders doesnt work correctly

We have set up the hivepress plugin on our site. We connected the payment method (stripe).
When placing a test order, the order menu appears, but the status section is empty. If we enter the order, we cannot complete it or send the order for dispute.
Apart from this, the menu item that was ordered is not displayed at the seller’s place. We tried to regenerate the woocommerce pages, but it didn’t solve the problem. The vendor balance is not displayed either.
Please help me.

Info:

`

wp-core

version: 6.4.3
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 5
dotorg_communication: true

wp-paths-sizes

wordpress_size: 1,72 GB (1847760493 bytes)

uploads_size: 61,10 MB (64067003 bytes)

themes_size: 3,07 MB (3218717 bytes)

plugins_size: 154,05 MB (161530264 bytes)
database_size: 35,03 MB (36732928 bytes)
total_size: 1,97 GB (2113309405 bytes)

wp-dropins (2)

advanced-cache.php: true
maintenance.php: true

wp-active-theme

name: TaskHive (taskhive)
version: 1.1.6

wp-plugins-active (27)

All-in-One WP Migration: version: 7.79, author: ServMask,
All-in-One WP Migration Unlimited Extension: version: 2.54, author: ServMask,
bbPress: version: 2.6.9, author: The bbPress Contributors,
Contact Form 7: version: 5.8.7, author: Takayuki Miyoshi,
Duplicate Page: version: 4.5.3, author: mndpsingh287,
GenerateBlocks: version: 1.8.2, author: Tom Usborne,
GenerateBlocks Pro: version: 1.6.0, author: Tom Usborne,
HelloPack: version: 1.2.22, author: HelloWP Ltd,
HivePress: version: 1.7.1, author: HivePress,
HivePress Favorites: version: 1.2.2, author: HivePress,
HivePress Marketplace: version: 1.3.9, author: HivePress,
HivePress Messages: version: 1.3.0, author: HivePress,
HivePress Requests: version: 1.2.3, author: HivePress,
HivePress Reviews: version: 1.3.0, author: HivePress,
HivePress Search Alerts: version: 1.1.2, author: HivePress,
HivePress Social Login: version: 1.0.3, author:
HivePress Tags: version: 1.0.3, author: HivePress,
Imagify: version: 2.1.3.1, author: Imagify – Optimize Images & Convert WebP,
Loco Translate: version: 2.6.6, author: Tim Whitlock,
Safe SVG: version: 2.2.2, author: 10up,
Solid Security Pro: version: 8.3.1, author: SolidWP,
WooCommerce: version: 8.5.2, author: Automattic,
WooCommerce PayPal Payments: version: 2.5.3, author: WooCommerce,
WooCommerce Stripe Gateway: version: 7.9.2, author: WooCommerce,
WPCode Lite: version: 2.1.8, author: WPCode,
WP Mail SMTP: version: 3.11.1, author: WP Mail SMTP,
WP Rocket: version: 3.15.9, author: WP Media,

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Nem érhető el
imagemagick_version: Nem érhető el
imagick_version: Nem érhető el
file_uploads: 1
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

wp-server

server_architecture: Linux 4.18.0 x86_64
httpd_software: Apache
php_version: 8.2.15 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 300
memory_limit: 1000M
max_input_time: 600
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-02-10T19:44:15+00:00
utc-time: Saturday, 10-Feb-24 19:44:15 UTC
server-time: 2024-02-10T19:44:12+00:00

wp-database

extension: mysqli
server_version: 8.0.36
client_version: mysqlnd 8.2.15
max_allowed_packet: 268435456
max_connections: 151

wp-constants

WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1000M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nincs definiálva
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

solid-security

pro: pro
initial_build: 4128
activated: 2024-02-02 22:40:34
patchstack: false
modules:
0: ban-users
1: firewall
2: brute-force
3: network-brute-force
4: backup
5: malware-scheduling
6: magic-links
7: user-logging
8: version-management
9: webauthn
10: file-change
11: ssl
settings:
ban-users: Array
firewall: Array
brute-force: Array
network-brute-force: Array
backup: Array
version-management: Array
file-change: Array
global: Array
system-tweaks: Array
wordpress-tweaks: Array
hide-backend: Array
passkeys-users: undefined
passkeys-total: 0
user_groups:
0: Array
1: Array
2: Array
3: Array
4: Array

wp_mail_smtp

version: 3.11.1
license_key_type: lite
debug: No debug notices found.
lite_install_date: febr 2, 2024 @ 1:04du.


The order page url: domain.com/my-account/view-order/ordernumber/ this correct?

Hi,

Sorry for the delay. Make sure you have the latest version of the Marketplace extension 1.3.9. If you have the latest version of the extension, check if you have disabled the HPOS feature Documentation for High-Performance Order Storage - WooCommerce

​I hope this is helpful to you.

Thanks for the help. One half of the error has been resolved, the statuses are visible. But the balance does not appear. The complete and dispute buttons do not appear in the order details. The order will automatically have a fulfilled status. Have any idea? Thank you.

I misunderstood something. We use stripe connect, not manual payment. In such a case, should the balance appear in the user menu?

Hi,

Please provide more details, are you using Stripe or Stripe Connect? Also, I recommend reading the documentation: How to start accepting payments - HivePress Help Center, How to set up payouts - HivePress Help Center

We would like to use stripe connect for payouts and simple stripe to woocommerce payments. But after the purchase, the status of the order will automatically be completed. No completed or dispute button on the order page. Is this possible? Thanks.

Hi,

Please go to HivePress > Settings > Orders > and check if you have not specified a Completion Period. Also, please note that if you have products that need to be downloaded after purchase, the order will immediately receive a complete status after payment (Attachments in HivePress > Settings > Listings is enabled).

Thank you!

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