Orders doesnt work correctly

We have set up the hivepress plugin on our site. We connected the payment method (stripe).
When placing a test order, the order menu appears, but the status section is empty. If we enter the order, we cannot complete it or send the order for dispute.
Apart from this, the menu item that was ordered is not displayed at the seller’s place. We tried to regenerate the woocommerce pages, but it didn’t solve the problem. The vendor balance is not displayed either.
Please help me.




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The order page url: domain.com/my-account/view-order/ordernumber/ this correct?


Sorry for the delay. Make sure you have the latest version of the Marketplace extension 1.3.9. If you have the latest version of the extension, check if you have disabled the HPOS feature Documentation for High-Performance Order Storage - WooCommerce

​I hope this is helpful to you.

Thanks for the help. One half of the error has been resolved, the statuses are visible. But the balance does not appear. The complete and dispute buttons do not appear in the order details. The order will automatically have a fulfilled status. Have any idea? Thank you.

I misunderstood something. We use stripe connect, not manual payment. In such a case, should the balance appear in the user menu?


Please provide more details, are you using Stripe or Stripe Connect? Also, I recommend reading the documentation: How to start accepting payments - HivePress Help Center, How to set up payouts - HivePress Help Center

We would like to use stripe connect for payouts and simple stripe to woocommerce payments. But after the purchase, the status of the order will automatically be completed. No completed or dispute button on the order page. Is this possible? Thanks.


Please go to HivePress > Settings > Orders > and check if you have not specified a Completion Period. Also, please note that if you have products that need to be downloaded after purchase, the order will immediately receive a complete status after payment (Attachments in HivePress > Settings > Listings is enabled).

Thank you!

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