Hi. I have multiple packages. The free package offers 1 listing that expires in 1week. My aim is that after that week, the vendor needs to pay a premium package to keep the listing on the website and receive other benefits given by the premium package.
This is what happens on my site:
After 1 week, when the listing expires, and the vendor clicks on “renew listing”, the listing is sent for review, and when it is accepted, the listing looks as before (with 1 week expiration period as granted by the free package).
What should happen on my site is this:
after the Free package expiration period, when the vendor clicks on renew listing, he should be redirected to the packages page to buy a premium package to renew his listing, but this does not happen…
i was looking for a function that you just described. So, a trial for a limited period of time and after that, the user has to upgrade their package. How did you build this? Can you describe it to me in a simple way? Cant write messages here on the board, thats why i have to comment here.
Thank you for the details. Please make sure that packages are set up correctly. If you add a free and a premium package (the free one is not linked to any product, and re-selecting free packages is disabled in settings), then after publishing, the first listing will require purchasing a premium package (if the free package limit is set to 1). Also, please check this tutorial How to add listing packages - HivePress Help Center
Hi. I did the test. As I previously told you, when users renew their listing after they expire, they are not redirected to the premium packages page. Instead, when they renew their listing, they are redirected to the site homepage and on the backend, I see that the listing has been sent for an update. When I approve the update, the listing is seen as brand new from the system, and the free package period starts again.
this is a real problem since my business model is mainly based on the packages. If you could help me fix it soon I would be so glad.
I will provide below some screenshots to let you better understand the problem.
1)this is how an expired listing looks on the front end