Is there a different site for paid support?
There’s no separate forum, but topics regarding premium themes/extensions have their own tags, we’ll also add badges for premium support users next week.
Thank you for getting back to me. I’m in need of premium support because responses on this forum seem to be a bit slow. But I’ll post my questions here.
Thank you again. I love your plugin and theme and look forward to completing my website soon.
Thanks! Yes, we have up to 24 hours turnaround time at the moment, but we also reply on weekends and any holidays, you can check the details here Support Policy | HivePress
How do we get the badge for premium support? I purchased the theme around 1 month ago. Cheers
Currently it’s checked by the email address, please make sure that your forum account email matches the one in the purchase. We’ll also add a separate license key field if the email differs.