Hi,
I’m facing an issue with the password reset process:
- User clicks “Forgot Password”, enters their registered email, and receives the Password Reset email.
- Clicking the reset link and entering a new password shows: “Password Link is Expired or Invalid”. This happens even when the link is clicked within 2 just minutes and on multiple accounts. Clicking “Reset Password” button
on the page sends a new email asking to verify the user. - The new email is a “Login Verification email”, with a link to the wp-login page of the website. Entering the credentials on this page lets users login.
Why is the Password Reset Link in the first email not working? why does the system have to send a “Login Verification email” everytime? tested on 3 different users now. Any idea why this is happening or how to fix it?
Thanks.