"Payout method" doesn't appear when we click "Request a Payout"

[alexandre.schouwey.02]

Hello everyone,
I’m Alex co-founder of Stud-book.
We are facing trouble enabling the payout method.

As you can see in the following image, we have created a payout method with a minimum amount of 0,01

Unfortunately, this payout method doesn’t appear in the “Request a Payout” form.

We have tried to set the minimum amount at 0 and we also tried to remove and created again. Unfortunately, nothing is working.

Is there anyone who has an idea of how can we make this “Payout method” appear?

Thank you for your help.
Have a great day.
Alex

[ihor]

Hi,

It may be hidden on the front-end if the website is cached. Please try disabling third-party plugins, if this issue persists you can send temporary WP access link via email support@hivepress.io and we’ll check this issue Temporary Login Without Password – WordPress plugin | WordPress.org

P.S. If you purchased a theme or extension, please enter the license key in the forum profile settings, this will enable the Premium Support badge and ensure a 24-hour turnaround time.

[alexandre.schouwey.02]

Hello Ihor,

Thanks a lot for the answer. I’ve tried disabling third party plugin. Unfortunately, the problem is still.

I’ve sent the temporary access by email. I hope we can find a solution together.

Have a great day.