# Paypal payment page card details form is not showing **URL:** \ **Category:** Marketplace\ **Tags:** marketplace\ **Created:** [November 22, 2023, 3:13pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360 "2023-11-22T15:13:50Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [November 22, 2023, 3:13pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/1 "2023-11-22T15:13:50Z")
Paypal payment page card details form is not showing can you help me with this ---
**Author:** ![carolinenjackson](https://community.hivepress.io/user_avatar/community.hivepress.io/carolinenjackson/32/9313_2.png) [@carolinenjackson](https://community.hivepress.io/u/carolinenjackson)\ **Post date:** [November 22, 2023, 5:39pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/2 "2023-11-22T17:39:43Z")
No insight but I’m having a similar issue I think. When you click the “Buy Package” button, it’s no longer redirecting to a CC form. ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [November 23, 2023, 9:30am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/4 "2023-11-23T09:30:23Z")
Hi, Please make sure you set up payments correctly, you can check this doc: [How to start accepting payments - HivePress Help Center](https://help.hivepress.io/article/146-how-to-set-up-payments) If you are sure that you have set up the payment method correctly, then I recommend contacting WooCommerce support for more information. ​I hope this is helpful to you. ---
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [December 11, 2023, 2:10pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/5 "2023-12-11T14:10:29Z")
This problem in hivepress please check it… my work is getting delayed because of this ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [December 12, 2023, 12:48pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/8 "2023-12-12T12:48:11Z")
Hi, Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster. ---
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [December 12, 2023, 1:15pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/9 "2023-12-12T13:15:06Z")
![Screenshot](https://community.hivepress.io/uploads/default/original/2X/e/e0749f5397c2ace6acf61da4d2468431d38b3461.jpeg) Here, should show payment option via PayPal or credit card debit card and I have enabled my credit card debit card payment system and this is only with hivepress theme and plugin sir because i have tested with other it is working ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [December 13, 2023, 8:35am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/11 "2023-12-13T08:35:32Z")
Hi, Please send temporary WP access to [support@hivepress.io](mailto:support@hivepress.io) with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin: [Temporary Login Without Password – WordPress plugin | WordPress.org](https://wordpress.org/plugins/temporary-login-without-password). ---
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [December 13, 2023, 9:00am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/12 "2023-12-13T09:00:28Z")
I have sent a link to you please check it and solve it as soon as possible ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [December 14, 2023, 8:13am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/14 "2023-12-14T08:13:50Z")
Hi, We checked this issue from our side, and it seems okay. There is no information about PayPal because you need to click on the Proceed to PayPal button and you will be redirected to the PayPal login page, and after that, you will already make a payment using your PayPal. ---
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [December 14, 2023, 8:22am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/15 "2023-12-14T08:22:40Z")
where to put credit card or debit card details, it is not showing in hivepress theme I have added benefit pay payment getaway there is no option to pay via debit or credit card. please check that ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [December 15, 2023, 1:30pm UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/19 "2023-12-15T13:30:35Z")
Hi, We have checked this payment method and it is most likely incorrectly configured, because when the HivePress extensions and theme are disabled, nothing is displayed anyway, I recommend checking its documentation or contacting their support. ---
**Author:** ![Shanmohammad](https://community.hivepress.io/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@Shanmohammad](https://community.hivepress.io/u/Shanmohammad)\ **Post date:** [December 18, 2023, 9:52am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/20 "2023-12-18T09:52:46Z")
I apologize, sir, but the issue persists with a HivePress theme; that’s why I am reaching out to you. please make a deep check ---
**Author:** ![andrii](https://community.hivepress.io/user_avatar/community.hivepress.io/andrii/32/2951_2.png) [@andrii](https://community.hivepress.io/u/andrii)\ **Post date:** [December 19, 2023, 8:54am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/22 "2023-12-19T08:54:31Z")
Hi, Unfortunately, we can’t help you with the configuration of third-party plugins, so I recommend contacting the support of this service, as this method still doesn’t work when we exclude our products. ---
**Author:** ![system](https://community.hivepress.io/user_avatar/community.hivepress.io/system/32/13990_2.png) [@system](https://community.hivepress.io/u/system)\ **Post date:** [January 18, 2024, 8:55am UTC](https://community.hivepress.io/t/paypal-payment-page-card-details-form-is-not-showing/8360/23 "2024-01-18T08:55:05Z")
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