I checked “Notify vendors about new requests” in “settings > requests.” However, other emails, such as welcome emails, are sent normally, but only the Request Notification emails to all vendors are not sent. What could be the problem?
Hi,
There may be incorrect settings on the part of the SMTP plugin. Also, please check if this email was successfully sent in the email provider settings.
I am using WP Mail SMTP Pro. And my SMTP plugin is set up correctly. The reason is that all emails for all events are sent out just fine, except for this request notification email. What am I missing about the request notification email?
Hi,
I see. Please navigate to WP Dashboard > Tools > Scheduled Actions and check if you have any pending or failed actions called hivepress/v1/events/hourly.
Yes, I looked into it and there are several failure logs. Here are some screenshots. And I also asked Cloudways, but they said there is no problem with Elastic and server setup. They said they couldn’t find the cause of the mail delivery failure. They said it’s probably a problem within the site. Thank you in advance.
Hi,
Then it’s most likely a conflict with the SMTP plugin, we recommend checking the logs, there will be more details.