The vendor does not get notified when an order of theirs is disputed

[zeinah.moualla]

so The vendor does not get notified when an order of theirs is disputed, is there a way to do this?
Thank you

[andrii]

Hi,

Unfortunately, in this version, the email is sent only as a notification to the site admin, but thanks for your suggestion; we’ll consider adding this feature.

[Zipko]

Yes please! It would be great if hosts/vendors know that a booking is disputed and for what reason.

Yevhen already mentioned that “fully-featured dispute process” is planned (Jul 2022). Is there an ETA? Thanks a lot!

How does the dispute process work?

Hi, I have found the dispute link in the buyer’s dashboard, but how does the process work? Where does the admin manage the dispute and refund or modify the payment? Does the dispute or refund impact the platform and the vendor? Thank you

[ihor]

Sorry, no ETA yet but this is a high-priority feature for the Marketplace extension, we’ll try to add this as soon as possible.