I’m trying to set up HivePress Marketplace for the following scenario:
Assuming a listing of $100, a User Commission Rate of 13%, Vendor Commission not defined / zero.
User should pay $113 (correctly calculated and paid in system)
Vendor’s earnings should be $100.
What is happening, is that the Vendor’s earnings is $113. At first I thought “oh well I need to set up a Vendor Commission so that I/my website retains the 13%” (math makes this pretty close at 11.5%). Going this approach, the Vendor’s earnings was $88.50
If I add any Vendor Commission (either % or fixed fee), the Vendor calculations start with the $100 price. If I don’t, the Vendor is paid the $113.
Is this a bug, or am I fundamentally missing something?
We have tested it locally, and everything seems to work correctly. Please provide more details (your steps step by step) about which payment method you are using so that we can reproduce this locally (you can send a screenshot).
The first image shows the order table of the buyer, not the vendor. In the order table vendor, there is always a row of earnings. Please try this again, you may have been viewing as a buyer.
Please provide more details. Did you send two screenshots from the Received Orders tab? If so, what data did you add before making the second screen, the commission for the vendor?
Also, please note that if you do not specify a commission for the vendor, then the earnings field is not displayed, because the vendor receives all the funds specified in total.
Both screenshots were taken from the Received Orders page (/account/vendor/orders/) by clicking on the Vendor.
For order 4814, there was no Vendor commission rate, the User’s commission rate is 13. The payout (Stripe Connect) was $100 (which is what I wanted, but conflicts with your statement)
Also, please note that if you do not specify a commission for the vendor, then the earnings field is not displayed, because the vendor receives all the funds specified in total.
It appears that the Vendor was paid the amount in the Subtotal, not the Total. Now it works out for my use case…as I want my website to collect the Service Fee and not for the Vendor to collect the Service Fee.
For order 4813, the only difference I made was adding a Vendor commission rate of 11.5 (the User’s commission rate is still 13), and the payout (Stripe Connect) was $88.50.
