When a user posts a new request, vendors are not getting notified, even though:
The “Notify vendors about new requests” option is enabled in HivePress settings.
The categories chosen by the user match the vendor’s service categories.
The only time notifications work is when it’s a private request.
I want to notify the vendors when new job request is posted by users based on the categories selected by the user and those categories matches the vendor categories
Hi,
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This feature works quite simply and isn’t category-specific by default. The email is sent to all vendors whenever a new request is published. Please note that this notification is scheduled to run hourly rather than instantly, which helps prevent spam.
If you’d like to make notifications category-specific, we recommend using the Search Alerts extension instead. This is actually a better fit for targeted notifications because each vendor can create custom search alerts based on their preferences, including specific categories, budgets, locations, and other filters. This way, vendors only receive notifications about requests that match their interests.
Search alert will not work for vendors
I’m not using listings at all. Only thing I’m using is vendors and job request.
When the new job is posted by the customer, vendor should get a notification if the job request categories match to the vendor profile category
I’m using the same categories for vendors and job requests.
Search Alerts do work for vendors in the sense that vendors can create alerts for listings or requests they are interested in. For example, a vendor can set a Search Alert and get notified when a new job request appears in a specific category. This solves the category-specific notification issue, because general request notification emails notify all users, while Search Alerts notify only those who set a matching alert.
Thanks for your response.
My goal is a category-based notification trigger when a Request is created. And notify the vendor if a job request category matches the vendor categories & the vendor gets notification.
And another question I have is that the search alert extension vendor can also get notifiction on WhatsApp?
But when asked AI about the search alert extension, this was AI’s response.
The Search Alerts extension is built for listings, not for Requests or Vendors.
It tracks search results for a specific post type (listings) and emails users when new listings match their saved search criteria.
Since your setup uses Vendors and Requests, it won’t trigger alerts when a Request post is published — it simply doesn’t “listen” for that post type.
So: 
Not suitable for your use case.
If you are saying that via the search alerts extension, the vendor can create category-based notifications for Job requests by themselves, then I think it will work.
If we bought the extensions Search Alerts - Notify users about new listings | HivePress Extensions for $39, and if it didn’t work out the way we want, then you will return the money.
For your described use case, the Search Alerts plugin is definitely the best option. We added Requests support to Search Alerts some time ago, and it appears the AI assistant provided information based on outdated documentation. As a HivePress team member, I can confirm that Search Alerts works with Requests, please see the screenshot for reference.
If you create categories in Requests that correspond to your vendor categories, vendors will be able to select them in the filter form and set up notifications based on those categories.
Please note that alerts are sent via email, not via WhatsApp.
Hope this helps.
Thanks for your reply.
You haven’t replied to my other question
With the Search alert extension vendor can also get notifications on WhatsApp or via SMS?
Currently, Search Alerts are sent via email only.
4 posts were split to a new topic: Search Alerts are not Received
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