Admin Notificiation for new listing not being sent

[radical-cloud]

Good day

The admin is not receiving a notification when a new listing is submitted for moderation, I have gone through the forums but the suggestions are to disable the notification, which is the opposite of what is happening here.

We get the notification for a new order and the vendor gets a notification when the listing is approved. So the email system is working it is just not notifying the admin when a new listing is submitted for moderation.

[andrii]

Hi,

There may be two options that cause this issue:

1. Emails are not configured correctly How to set up emails - HivePress Help Center

2. The email service you use automatically throws such emails into spam.

​I hope this is helpful to you.

[radical-cloud]

Hello

I have checked our email logs, There is no email sent for a new listing, The admin gets the email for new user registration and for the new woocommerce order, so this confirms the email system is set up correctly. we are using sendgrid.

Is it also possible to set the address that the notifications get sent to apart from the Wordpress admin?

[andrii]

Hi,

Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin: Temporary Login Without Password – WordPress plugin | WordPress.org.

For multiple email addresses, please check this plugin: WC Multiple Email Recipients – WordPress plugin | WordPress.org

[radical-cloud]

Good day

All of a sudden the moderate listing emails have started to come through today, apologies for the inconvenience.

Regarding the plugin you have suggested that will be for woocommerce orders only, is there a way to send the moderation email to a different address other than the Wordpress admin?

[andrii]

Hi,

Unfortunately, we have not tested this plugin, so we cannot provide more details. We just sent it to you as an example. You can check out its documentation in more detail, or try testing it with different emails.