Please send temporary WP access to firstname.lastname@example.org with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin: Temporary Login Without Password – WordPress plugin | WordPress.org.
Please disable all third-party plugins (disable all plugins except HivePress and Woocommerce) and customizations and clear the cache (from the hosting provider’s side as well). Also, switch the child theme to the parent theme, and make sure that you have not made any changes to the theme files. After that, create a new listing and check if everything works correctly. If the issue persists, please do not enable third-party plugins, but let us know so that we can test again, as everything is working correctly on our side.