Buyer's commission rate and fee not charged

Bug Reports
1

Hi,
I am using Hivepress with the ExpertPress extension.
The payment should work this way:

  • a listing is $100
  • the user is charged an extra fee to cover for Stripe’s transaction fee (4% for example)
  • the user pays $104
  • we receive $100
  • we give the vendor 80%

When I go to buy the listing, in the checkout page I can see that I am about to be charged $104, but when I pay the confirmation page says I paid $100.

Right now Selling commission rate is set to 20 and the Buying commission rate is set to 4.

Am I missing something?
Is there another way to charge the user for stripe’s fee?

Thank you for your help

3

Hi,

Thanks for the request. Please clarify, did you set up the commission using this documentation How to set up commissions - HivePress Help Center?

4

Hi Andrii,

Yes, that is correct.
Thank you

5

Hi,

Thanks for the details. Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org.

6

For anyone having the same issue – this was caused by the WooCommerce Checkout block, to temporarily fix this before the next Marketplace update please edit the Checkout page and add this shortcode instead of the block to the page content:

[woocommerce_checkout]

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