Cancellation email received after an unpaid or pending booking

General Bookings
1

Hi,
I’ve noticed that when a reservation remains unpaid or pending for a set period of time, which is 1 day on my site, the tenant receives an email informing him that the reservation is cancelled even though he hasn’t paid.
I don’t understand the logic of this e-mail when the reservation has not been paid for.
Can you please tell me how I should go about deleting this e-mail?
I really need to fix it.

Many thanks for your help

3

Hi,

This email is designed to let the user know that this slot or day is available for booking. You can always disable email using this documentation: How to disable emails - HivePress Help Center

​I hope this is helpful to you.

4

Hi,
The thing is that I can’t disable these emails because this is the emails sent if the tenant or the owner cancel a booking. So I need your help to stop these email only in this case.
I have already send you a temporary access.
Many Many thanks for your help !

6

Hi,

Please clarify: do you need to disable these emails for vendors or for the buyer?

7

Hi,
For both. If a booking is not paid then I don’t want vendors and buyer to receive a cancellation email.
To clarify more : I want the cancellation email to remain only in the case if the vendor or buyer cancelled a reservation ( paid ).

Many thanks for your feedback

10

Hi,

Please check the PHP snippets in this topic: Unpaid Booking Management - #25

11

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