Logging in via Google does not work, when a user tries to register or log in, it is not possible to log in to the account, nor does the normal login via email and password work.
In addition, the entire site’s potter disappears when the user is logged in (I checked on a logged in user). It is also not possible to publish new listings. Please address the issue quickly
Hi,
Please ensure you set up login methods correctly, you can check these: docs How to enable login methods - HivePress Help Center, How to Add Social Login to Your WordPress Directory Website
Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users, and refresh the permalinks: How to refresh WordPress permalinks - HivePress Help Center
Hi, I’ve been with the template for a few years now, and everything worked great. It’s not a problem with the social login settings.
In addition, I do not have access to the backend, since it is not possible to connect to the site either through wp-admin. Every login attempt brings me back to the home page of the website, and I remain disconnected. As I wrote, the port also suddenly disappears after trying to connect.
For this reason I also can’t refresh links and things like that.
I already logged in yesterday via cpanel and turned off all plugins, it didn’t help.
I would greatly appreciate your urgent help, no customer can connect, purchase listing, renew listing, etc. Thanks in advance!
Hi,
Please note that we cannot influence your admin panel in any way, even if there are any updates on our side. I recommend that you get or restore access to your admin panel and check the settings as recommended above. If you have made any changes that may have caused these issues, we recommend disabling them temporarily and checking your site again.
ok thanks
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