When I upload a listing image, the image is being weirdly cropped from the center. I have adjusted the settings>media>Landscape large to crop at the top, but it still produces the same result even after using the thumbnail regeneration plugin.
I was advised by support that his may also be due to caching, and to try uploading a different image (or at least with a different file name), which didn’t work. Any help to resolve this would be greatly appreciated.
Example:
When I upload photo 1
it shows on the listing like photo 2
I would like it to show like photo 3
andrii
May 31, 2023, 11:18am
5
Hi,
Please try to test another image after you’ve changed the cropping position setting (most likely, the previous image was cached).
I have already done this and it still doesn’t work. Is there a workaround or something for this? The listing photos look very unorganized
andrii
June 1, 2023, 12:52pm
10
Hi,
Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org .
andrii
June 2, 2023, 12:14pm
11
Hi,
Thanks for reporting this, the bug is confirmed, and we’ll fix it as soon as possible.
Are you able to provide a timeline on this?
Is there a workaround for this that I can use?
andrii
June 12, 2023, 7:04am
15
Hi,
Unfortunately, there is no temporary solution yet, but we will try to fix this bug by the end of this month.
Hi, we are about to go live with our site and are experience the same issue. As we are now in July are you able to provide an update on timelines?
1 Like
ihor
July 10, 2023, 7:34am
18
Sorry for the delay, we’re already working on a new HivePress version so it should be available within 1-2 weeks max.
Hello,
Is there any update on this?
ihor
August 2, 2023, 4:06pm
21
Sorry for the delay, we plan to release a fix for this next week.
1 Like
Hello, still waiting for an update on this issue.
ihor
August 27, 2023, 12:28pm
24
If it’s urgent, please send a temporary WP access link Temporary Login Without Password – WordPress plugin | WordPress.org via email support@hivepress.io and we’ll make a temporary fix before the official release. Sorry for the inconvenience.
system
Closed
September 26, 2023, 12:29pm
25
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