Changing order status to "completed" for Packages purchases only

[condorito.fr]

Hello,

I am using “Paid Listings” extension, to charge vendors for packages.
Customer can buy a service (displayed as listing) from vendors.
Customer can also accept an offer from vendors after they posted a request.

As admin/site owner, I only charge customers for my commission based on listing/offer price (payout system : direct), not the whole price.

Correct me if I am wrong, but that’s the way an order is processed :

A customer buys a service / accepts an offer from a vendor.
The vendor is notified of the pending order (status : processing).
Once he delivered the order, he marks it as such : “delivered”.
Finally the customer is notified and has to mark it as “complete”.
Then and only then, commission is payed out.
I am not even mentioning the “reject” and “dispute” cases, to keep it simple.

It’s a little convoluted/complicated, users needs to be educated, to say the least.
But at least my commission does not get paid before the order is actually “completed”, which is fine by me.

However I was surprised to see that vendors would have to process the orders as well (mark them as complete), when they buy the package(s) !!
No frickin’ way !

I cannot simply hide with CSS the “Complete order”, otherwise it would also hide it when vendor needs to mark the order as “delivered”.

So I came up with this code snippet, which passes the order as delivered automatically but only when orders are about packages.

In the code below, the IDs are the ones from my two possible paid packages (woocommerce products).
Feel free to reuse, but change to your own IDs.

// woocommerce_order_status_processing is also called when order is created
add_action('woocommerce_order_status_processing', function ($order_id) {
    if (!$order_id) {
        return;
    }

    $order = wc_get_order($order_id);

    if (!$order) {
        return;
    }

    // Get the first (and only) product in the order
    $items = $order->get_items();
    $item = reset($items); // Get the first item
    $product_id = $item->get_product_id();

    // Check if the product ID is one of the targeted ones ( pack premium, pack pro)
    if (in_array($product_id, [439, 1566])) {
        $order->update_status('completed');
    }
}, 10, 1);

If you ever want to force the order for both vendors and customers to ‘completed’, making the process easier for everyone, just remove the condition based on the IDs.

Therefore :

    if (in_array($product_id, [439, 1566])) {
        $order->update_status('completed');
    }

becomes

    //pass all orders statuses as 'completed'
    $order->update_status('completed');

Cheers !

[andrii]

Hi,

Thank you for your solution; it will be beneficial to our community.

[condorito.fr]

Also don’t forget the “featured listing” product (as I did).

[condorito.fr]

Hello again,

1- According to e-commerce regulations user can change his mind during the next 14 days following the purchase (at least in France where I operate, maybe whole Europe).

So my trick is not necessarily a good idea.

2- according to Stripe (the payment method I use) :
" You can cancel a payment before it’s completed at no cost. Or you can refund all or part of a payment after it succeeds, which might incur a fee."
[Source]

So I removed the hack above.

I will do it manually, or provide a scheduler for this (after the 14 days).

But is there a way to prevent the action hivepress/v1/emails/order_complete/send from being triggered ?
(and the customer being notified by mail of the order being “completed”)

If it was send on the same day, no problem, but 14 days later, it would add some confusion, and maybe the user will think he has been charged a second time…

I’ve been struggling for hours, to find a solution to this.
Even chatGPT is stuck on this.

the following code snippets don’t work (either throw an error, or the email get sent anyway. I have many more to provide but same outcome :

add_filter( 'hivepress/v1/emails/order_complete/send', function( $email ) {
    // Check if the request is from the admin panel
    if ( is_admin() && ! wp_doing_ajax() ) {
        error_log('HivePress order_complete email blocked for admin action.');
        return false; // Prevent email from sending
    }

    return $email;
}, 10, 1 );


add_filter( 'hivepress/v1/emails', function( $emails ) {
    if ( isset( $emails['order_complete'] ) ) {
        unset( $emails['order_complete'] ); // Disable the email completely
    }
    return $emails;
}, 10, 1 );


add_action( 'hivepress/v1/emails/order_complete/send', 'disable_hivepress_order_complete_email', 10, 2 );

function disable_hivepress_order_complete_email( $email_name, $args ) {
    // Ensure we are dealing with an order and in admin area
    if ( is_admin() && isset( $args['order_id'] ) ) {
        $order = wc_get_order( $args['order_id'] );

        // Only prevent sending if the order status is 'completed'
        if ( $order && $order->get_status() === 'completed' ) {
            // Prevent sending the email
            return false;
        }
    }

    return true;
}

Please advise.

[condorito.fr]

Bump !

There is a pending question, in the previous comment (4 days ago) for which I would need your feedback.

Thanks

[ihor]

Sorry for the delay. If you want to prevent the Order Completed email from sending, there’s a no-code solution if you override it with an empty email in HivePress/Emails. If you want to disable it conditionally based on some code checks, you can do the same by using the filter hook hivepress/v1/emails/order_complete and set the $email['body'] to an empty string.

Hope this helps

[condorito.fr]

Hello @ihor ,

Thank you, but I think it was too good to be true.

Here’s my code, and it’s not working as expected (email kept being sent).
No messages being logged. As you can see I did some test with some extra conditions, but even removing with these conditions being removed (commented out) , the email(s) are sent.

add_action(
	'hivepress/v1/emails/order_complete/',
	function( $email ) {
		
		//if ( is_admin() && ! wp_doing_ajax() && $status === 'completed' ) {
		//if ( is_admin()  && $status === 'completed' ) {			
			$email['body'] = ''; //prevent email from being sent. //https://community.hivepress.io/t/changing-order-status-to-completed-for-packages-purchases-only/14962/8
			error_log("bypass email notifications when email is completed 2"); 
		//}
	}
);

[ihor]

Please try this one instead, but add custom conditions around line 4, otherwise it will always disable the Order Completed email:

add_filter(
	'hivepress/v1/emails/order_complete',
	function( $email ) {
		$email['body'] = '';

		return $email;
	},
	1000
);

[condorito.fr]

Thank you for your additional insight @ihor !

However it is still not working.
I think the hook/function is bypassed altogether, as no message is logged, whether I add a condition (if…) or not. Unfortunately.

[ihor]

Seems to be ok when tested locally, please make sure that this is not the WooCommerce order email (it sends a customer-side email about the order completion), HivePress sends this email to vendors only. Maybe this will help, WooCommerce has its own hooks for emails Disable order completed email for specific products | WordPress.org