Check Out Page Issues

General Paid Listings
1

My checkout page has suddenly quit working with no changes to the backend.

I thought it was a PayPal plugin issue but have now switched to Stripe and payment is being accepted but the order does not go thru. The error message is “The response is not a valid JSON response.”

3

Hi,

I’m so sorry for the late response, and we truly apologize for the wait.

To help us find the cause, could you please try the following when you have a moment?

  1. Create a test product in WooCommerce > Products and try to purchase it.
  2. Temporarily deactivate the main HivePress plugin (there’s no need to deactivate the extensions) and try the checkout again with HivePress disabled.

If the issue is still there with HivePress deactivated, it’s most likely related to WooCommerce. If the issue disappears with HivePress deactivated, just let us know and we’ll take a closer look on our side.

As a small precaution, please make sure you have a recent backup before deactivating plugins.

Thank you so much for your patience and understanding.