Our use case is all around booking online meetings with professionals. Is there a way that confirmation emails after a booking can be a calendar invite or include an .ics file.
Also, is there any documentation that summarises the tokens that can be included in the email templates? I have referred to the current support docs: How to customize emails - HivePress Help Center
Finally in the events that trigger the email, is “Order Completed” the trigger for the initial confirmation email? We don’t have any approval for bookings, once they are paid they are good to go.
If bookings require payments to be confirmed, you can disable related WooCommerce and HivePress emails specific to orders to prevent confusion. The Order Completed email is sent to the service provider after the appointment is over (the order is completed automatically in this case, so the service provider can withdraw the earnings for this appointment for example). Emails in HivePress can be disabled this way How to disable emails - HivePress Help Center
Regarding the calendar invite, unfortunately there’s no such option yet, but if you use the Zoom API integration, it may be possible to include the Zoom link in the booking confirmation email, I can check if there’s a code snippet for this – let me know.