Earning Payout With Refunds Issue

Bug Reports
1

I think I found a bug -

Say an order was created for $2.00 and I charge a $1.00 platform fee to users and a 5% fee to hosts. Before the order is completed, $1.00 of the order is refunded to the user.

In this case, the host should see their earnings as $0.05, because of the refund. Instead, they’re seeing their earnings based on the non refunded amount.

See the screenshot below - Item was $.50, and it was fully refunded. The earnings are still being calculated as $.48, rather than $0. The host should not get a payout at all when no money was actually collected by the platform.

Also, the platform commission on a few orders that have refunds shows as “X% + $2.85” – what is that $2.85?

Screenshot 2023-09-19 at 3.59.09 PM
Screenshot 2023-09-19 at 3.59.09 PM1146×810 42.7 KB

5

Thanks for reporting this, the bug is confirmed, and we’ll fix it as soon as possible.

6

Do you have an ETA?

7

Hi,

Unfortunately, there is no exact timeframe, but we’ll fix it as soon as possible.

8

@andrii Are you thinkings months or days? I ask because I found a post from June or July reporting the same thing, and since it’s still an issue I’m worried that this is far down on the roadmap. This impacts site launch as it’s an error.