File is not visible after purchasing

General
1

My vendor upload file attachment in the listing. However, the file is not visible for buyer after purchasing is completed. How can I solve this?

2

Hi,

Please check this topic Digital product is not available for download - #4 by ciucaadrian11

3

Hi sir, I have the exact problem like ciucaadrian11… I had followed the steps given but still when I log in as buyer and purchase the product, there’s no file available as listed by vendor.

4

Hi,

Please go to WooCommerce > Settings > Products > Approved download directories and check if these directories are enabled.

5

Which method should I used? and should I “Start or Stop Enforcing Rules” ?

WHICH ONE
WHICH ONE1651×637 55.4 KB

START OR STOP
START OR STOP1619×625 48 KB

6

Please send temporary WP access to support@hivepress.io with details for reproducing this issue and we’ll check it. You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org

7

Thank you! I sent the temporary access to the address [support@hivepress.io]

9

WooCommerce > Settings > Products > Approved download directories > enabled all url

WooCommerce > Settings > Downloadable products > Force download
.
.
Am I doing it right?

13

Hi,

Please send temporary WP access to support@hivepress.io, as the previous one has expired.