Filter slider slow working in iphone, mac safari browser

[ongraphdev]

I am experiencing an issue with the range slider in the filter on iPhone and Mac devices. The slider moves very slowly and does not respond smoothly.

Could you please let me know how this can be fixed?

[kseniia]

Hi,

Could you please clarify if this issue occurs only with ranges that have larger values (for example, where the maximum is around 80 million), or does it also happen with other sliders as well?

This detail will help us narrow down the possible cause.

[ongraphdev]

@kseniia

Could you please clarify if this issue occurs only with ranges that have larger values (for example, where the maximum is around 80 million), or does it also happen with other sliders as well?

This detail will help us narrow down the possible cause.

I checked on both iPhone and Mac, and all the filter sliders, whether set to lower values or higher values, are working slowly.

[kseniia]

Thanks for the details.

Please share the URL to your website (you can also send it privately at support@hivepress.io).

I’ve tried to recreate the issue on Safari, but was unable to do so. Please take a look at the screencasts: Mac | Loom, iPhone | Loom.

[ongraphdev]

This is the site url https://globade.com/. Please check and let me know.

[kseniia]

Thanks for the link.

We’ve noticed that your site is customized, and the filter form is displayed in a modal. We tried testing this locally as mentioned previously and everything works fine on our end, but the issue does appear on your site.

I suspect this might be related to the form being in a modal, normally this only happens on mobile views, but it looks like you’ve implemented it for desktop as well. I’ve also noticed that the “Filtering options” button is loaded with some delay.

Please try disabling your customizations to see if the issue persists.