Why are some users experiencing login issues on my HivePress WordPress website when using certain browsers like Chromium, Firefox Private Browsing window, and Epic Privacy Browser? how do i resolve this
Hi @dikkas,
If you can provide more details the team will be far more likely to be able to help you resolve the issue when they get round to replying.
“some users experiencing login issues” doesn’t really describe the problem in any detail.
- What exactly are the login issues?
- Can you reproduce the same issue yourself? If so, document the steps.
- Are users able to log-in, but then the menu item still says Log-in afterwards?
In any case, I’d assume it’s a caching issue. You can try disabling caching for logged-in users and then test if the issue is resolved.
I hope this helps!
Cheers,
Chris 
1 Like
Are users able to log-in, but then the menu item still says Log-in afterwards?
Yes, that’s the exact issue. Users are able to log in successfully, but the website still redirects them back to the login page instead of taking them to their dashboard or account area.
Hi @dikkas,
Thanks for confirming. It sounds like this is most likely a caching issue. To resolve this, you should locate and enable the setting ‘Disable caching for logged-in users’ in your caching plugin.
If you use the recommended caching plugin suggested by HivePress (LiteSpeed) it indeed has this option built-in, whereas others may not. In that case, you can try the following code snippet to disable caching for logged in users
I hope this helps!
Cheers,
Chris
1 Like