How do refunds work? Where do customers go to request refund when they book?

I would like to go through the refund process. It appears that when someone posts a request, then books someone… theres no place for them to get refunded.

Refunds are processed manually (so the admin would have to take some action if the order is canceled). If the Allow disputing orders setting in HivePress/Settings/Orders is enabled then it is possible to rename the Dispute link to e.g. “Dispute or Cancel”, this way users can ask you to cancel their order & make a refund. To make a refund, please change the order status to refunded and make a payment via a preferred way (e.g. back via PayPal if the order is paid via PayPal). Some payment methods may also support automatic refunds so just marking the order as Refunded may be enough WooCommerce Refunds - WooCommerce