HI,
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You can enable this feature in HivePress > Settings > Messages > Monitoring > Allow monitoring messages. Also, this topic can be useful Message monitoring
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If you have the marketplace extension installed, then the dispute form is available, you can enable this feature in HivePress > Settings > Orders > Disputes > Allow disputing orders.
In this version, if a dispute is opened, the administration receives a notification by mail.
Unfortunately, there is no such feature as discussing any issue in three.