I don’t receive any email after Password Reset

General HivePress
1

Hi,
I’m experiencing difficulties receiving the password reset email when using HivPress.
When I try to reset my password to log in, nothing happend,I don’t receive any email to do that, can you. please help. me?
I have no problem with delivrability of emails

4

Hi,

There are two possible problems:

  1. Email is not set up. Please check this doc on how to set up emails - How to set up emails - HivePress Help Center
  2. The event password reset has been overwritten with an empty description in the HivePress > Emails, and therefore it is disabled.

Hope it helps.

5

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