Illogical mail received when order status is processing

General
1

Currently, when an order is placed, the seller receives a mail about that sale. For example, if a customer buys something by bank transfer, and then I manually modify the order status as processing, the seller receives a mail.

But, if I use a third party plugin, like Stripe or PayPal, when the customer pays the order, the order status is automatically set as processing and the seller receives a mail, but the content of this mail is completelly illogical, as it has in the body, for example, all the HTML content of the home page!

I have tried deactivating other plugins, but it doesn’t seem to be a plugin compatibility issue.

How could I do the default mail to be sent when a payment is made by a third party plugin?

1 Like
4

Hi,

There are two possible issues:

  1. Third-party plugins and customizations. Please try to disable them.

  2. You have overwritten the emails in HivePress > Emails.

It can also be emails from WooCommerce. Please send us the exact email title you receive if the two options described above won’t work.

5

The title or the subject of the mails is “Order received”.

6

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