I am having 2 issues with trying to import a file:
1- Tags field simply will not import. I do have tags option turned on. I checked the knowledge base on Tags and I see import was not named as one of the 2 ways to add/edit a tag but it appears on the Map Columns page of Import. Please advise.
2- I have a file of 800 listings. The import stops processing between 300 and 400. If I rerun the file, even though I am using ‘Create New only’ it still duplicates the listings. Is there a limit or recommendation around batches for import?
Thank you.
Hi,
Please make sure that tags are comma-separated and already exist in the system.
There is no known issue on our side, and we will fix it in future updates. As a temporary workaround, you can try increasing the max_execution_time on your server.
P.S. Please note that we have to move this topic to the Import forum category. Since it’s related to a premium extension, the forum category is restricted — please add the license key to the account settings or consider renewing support if you still need assistance related to the premium themes or extensions Renew Support | HivePress