Improve UI/UX for monitoring messages feature

[lolofora]

Hello everybody,

So the topic to know how to enable message monitoring has been posted couple of times but, the admin can see ALL messages and how is that going to work if there are thousands of conversations ?

They’ll just appear in the same place, there won’t be any filtering or research option ?

Thank you

lolo

[condorito.fr]

lu’ lolo !

Where are the messages visible anyway ?
I manage as user to send and receive them.
I ticked the checkbox “store in database”, but I can’t see them in the back-end.

For me it’s just another type of comments (SELECT * FROM wp_comments where comment_type='hp_message' ), so they should appear under ‘comments’ (for lack of a dedicated page).
But they are nowhere to be found (but shows in SQL though).

I must have overlooked something. or need another coffee.

[EDIT1]
Some answer :

Messages don't appear for monitoring

Messages shouldn’t be displayed in the Comments section at all, this would be a bug. Yes, messages are implemented as hidden comments of “hp_message” type (to avoid creating a new database table in WordPress), but they shouldn’t be displayed as comments. They are displayed as comments when you disable HivePress Messages because the HivePress Messages extension stops restricting the message visibility so WordPress thinks that “hp_message” comments are regular ones. Please try using monitoring in…

Still, I guess it would deserve to have its ‘messages’ page in the backend.

[/EDIT1]
[EDIT2]

Got it, they appear in the /account/ messages page when logged as admin :

Last messages do not appear before a while, unless you force cache to false :

define( 'HP_CACHE', false );

In my humble opinion, it would make more sense to display then in the back end, as for ‘request’, ‘listings’, ‘vendors’ to leverage the filter and search native UI capabilities, as @lolofora mentioned.

[/EDIT2]

Cheers.

[lolofora]

Salut @condorito.fr

Absolutly, and that is poor monitoring.

In the wp-admin comment section that is just the “offers” that we can see :-/
I add a doubt when i saw your screenshot and almost thought it was the messages we could see here but no :-/

[condorito.fr]

I have been scouring the forum, and they are a bunch of related requests related to that issue.

In the meantime, it’s definitely possible to recreate and admin page, based on the SQL query I mentioned before, and add dynamic params, such as search author / recipient / body.

It definitely requires some work, but doable, if really required.
Unfortunately, at the moment I already have a lot on my plate to provide a solution.

May our common friend, ChatGPT come to your help !

[lolofora]

Me too, too busy.

I’ll work on your suggestion if my customer wants something better

[condorito.fr]

A workaround, easy to implement, would be to install the “user switching” plugin.

User Switching

So that you can access and “filter” the message for such or such users.

[andrii]

Hi,

Thank you for your feedback. We are planning to improve the display on the frontend, remove caching, and possibly add this feature to the backend, but we don’t have an exact ETA for this yet.